We are a studio of creative thinkers that love to build amazing brands, products and services

We believe that harnessing creativity builds more successful and sustainable businesses, and the data agrees with us!

Our values

Be curious

Let's question everything so we can experiment, learn and grow together.

Be playful

Let's have fun together. The best ideas come from an energetic open-mind.

Be brave

We don't know a concept is a bad until it is tested. Let's go for it!

Be ambitious

We don't need to "go big or go home" but let's set amibtious goals and work hard to achieve them.

Be thorough

Let's pay attention to details that seem minor to others. Success lies this way!

Be objective

Let's separate ourselves from the work and listen to opinions on how we make improvements.

The founders

Like any good story, and jump was born from frustration. We wanted to find better, more sustainable ways of doing business.

Melissa Clark
Co-Founder — Head of strategy

Reformed management consultant. I’m responsible for finding the narratives, propositions and experiences that build better futures. 

15+ years of experience leading projects spanning business, brand, service and technology. I've helped the BBC launch a digital archive for WW2, Lush revolutionise beauty through digital, and Coda create a new digital publishing model.  

My work has helped people in 30+ countries, achieved commercial returns, and been recognised by FastCompany. The Lovie Awards are also a plus.

Chris Rain
Co-Founder — Head of design

Designer first. I've been delivering first-class products and services for 15+ years. I love creating engaging experiences that connect deeper with an audience—experienced in leading multi-disciplinary teams across many design processes. I love to ship products.

A passionate believer in uniting strategy, design and technology to build better businesses.

I have extensive experience working with global brands (BBC, Virgin Atlantic, Dazn, Google, Barclays, Sky and many more)

How we work

Research and
insight led

We go deep to find the gold. We find opportunities for growth by talking to your audience.

Small, nimble,
senior team

We create the best digital products using a hands-on multidisciplinary team of designers.

Rapid
prototyping

Prototype early; get feedback often.  Validate assumptions quickly. Move into build quickly.

Agile when
it works

We like to work agile, but we only ever employ the right process for your company.

Use data
to validate

Set up clear data structures to see what is happening and why—allowing us to improve.

Less presenting,
more work

You don’t pay us to make presentations
You pay us to build successful products.

Continuous
improvement

We continuously monitor performance, making changes to ensure long-term success.

Co-create
everything

The process is part of the answer. We love to work with you to identify opportunities and create the best possible outcomes.

Google

Barclays

Punkt

Allstar

Nets

Moneycorp

Google Barclays Punkt Allstar Nets Moneycorp

Who we’ve partnered with

Research & Insights

Get insight you can act on

— Ethnography and cultural studies
— User research & testing
— Data Science 
— Digital benchmarking
— Brand audits

Design Strategy

Unlock new growth opportunities fast

— Experience strategy
— Brand strategy
Business intelligence
— Scenario and future planning
— Programme management
— Innovation strategy and roadmapping

Experience Design

Deliver your promise in every interaction

— Customer journey mapping
— Funnel optimisation 
— Design system development
— Fully responsive digital design
— Branding
— UX and UI
— Usability testing

Product Innovation

Take your business to the next level

— Design sprints
Workflow automation
— Technical architecture planning
— Organisational design
— Digital Marketing
— Data and reporting structures 
— Design QA for build phase

Let’s start something special

We’ve helped businesses of all shapes and sizes to grow— from small innovations to big bangs.

Whatever your needs, we are here to help. Change doesn't have to be scary.

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