Healthcare: Low-code innovation to launch a new platform, fast
How do we design an internal tool that guides better innovation and investment?
A management consultancy had created a complex Excel toolkit to help a client’s regional teams allocate investment.
The challenge: While the business agreed with the logic, the design would prevent adoption.
We were asked to design a simple, intuitive, branded platform compatible with internal systems and IT. We had four weeks.
In partnership with Drivn, we used low-code solutions and the API ecosystem to build a new Alpha product.
Services
Insight and data mining
Design concepts
Prototyping
UX/UI design
Product innovation
Technical development
Chris Rain, Design Director of and jump
“Digital transformation efforts are heavily focused on improving the customer experience. Imagine if we made the internal teams’ lives a little bit easier; how much space would that give people to help customers and add a little magic. ”
Audited the existing Excel experience
The Excel tool worked as intended, but it wasn't user-friendly. It felt complex, with too many steps and too much functionality for each step.
We mapped the user journey, which illuminated opportunities to streamline the process. The team then storyboarded a new experience that was simpler to use and easier to understand.
Rapid prototyping to
quickly validate
We used the new storyboard to build prototypes, which quickly demonstrated the core journey and explored — also through prototyping — whether existing market solutions, such as Typeform, could provide the core experience.
The team could then assess which steps in the journey were critical and which could be dropped. This massively streamlined the experience.
Refined and designed the prototype for build
We designed the experience using Figma and built a final prototype. This acted as a brief for development and allowed the team to get buy-in from the internal IT team.
Translated the prototype into a low code solution
The project required an online frontend form that performed complex logic & calculations with a PDF report sent to the user with the results.
No-code/low-code systems allowed us to build automated workflows, backend systems, and business tools faster than typical development cycles.
We completed the Minimum Viable Product (MVP) within one week and prioritised must-haves versus nice-to-have.
Built the Alpha Product using the API ecosystem
In weeks three and four, we developed the Alpha product.
For the form, we used a combination of HeyFlow’s no-code building blocks and functionality to run JavaScript & modify CSS.
A backend integration was built to support the form, perform calculations and create the final results report.
The client’s IT team required Microsoft as its development ecosystem, meaning we built certain parts of the backend using Excel and Excel Scripts.
To fully integrate, we used a combination of Microsoft Power Automate, Excel Scripts (Javascript), and the iPaaS platform Make (formerly Integromat).
The power of the scripts gave better functionalities. The flexibility of Power Automate & Make also meant we could set up the integration faster.
We handed over to the client and IT, providing support to embed the solution successfully.
Bjorn van den Akker, Technical lead, Drivn
“We were able to combine the flexibility & speed of no-code with the power of code to meet the challenge. ”
Results
25>4
Reduction in minutes to complete the tool
12>4
Reduction of weeks in development time
Let’s start something special
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